Refund & Cancellation Policy

Last updated October 18, 2026 · Zoti Software LLC

This policy explains how cancellations and refunds work for services and products sold by Zoti Software LLC (“Zoti”). It forms part of our Terms of Service. If your signed Order or agreement has different cancellation or refund terms, those terms apply instead.

1. The short version

2. Monthly plans and software subscriptions

• Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually) and are charged to your payment method on file until you cancel.
• Cancel any time. You can cancel from your account settings or billing portal where available, or by emailing us. We confirm every cancellation by email.
• When it takes effect. Cancellation stops the next renewal. You keep access until the end of the current billing period, and you will not be charged again.
• Partial periods. Subscription fees already charged for the current period are non-refundable, and we do not give prorated refunds for unused time, except where required by law or stated in your Order.
• Annual plans. We send a reminder at least 30 days before an annual subscription renews. If you are charged for an annual renewal and contact us within 7 days of the charge without having used the renewed service, we will cancel and refund that renewal in full.
• Downgrades. If you move to a lower plan, the change takes effect from your next billing period.

3. One-off projects

• Deposits. Most projects start with a deposit, as set out in your Order. If you cancel in writing before project work has started, we refund the deposit in full, less any third-party costs we have already paid for you with your approval (for example domains, licenses or stock assets).
• Cancelling partway through. You can cancel a project at any time by telling us in writing. You pay for work performed up to the cancellation date and any approved non-refundable third-party costs. We refund any amount you prepaid for work we have not yet performed, and we hand over the work completed so far once it is paid for.
• Completed milestones. Payments for milestones or deliverables that have been delivered and approved are non-refundable, because the work has been performed.
• If something is not right. If delivered work does not match what we agreed in your Order, tell us within 30 days of delivery. We will fix it at no extra charge. If we cannot, we will refund the fees for the affected part of the work.
• If we cannot deliver. If we cancel a project, or cannot complete it for reasons within our control, we refund all fees paid for work we have not delivered.

4. Custom agreements

White-label, enterprise and other custom engagements may have their own minimum terms, notice periods and refund terms. These are always stated in the signed agreement or Order before you agree to it, and they apply instead of this policy where they differ.

5. Billing errors and duplicate charges

If you were charged twice, charged the wrong amount, or charged after a cancellation took effect, contact us and we will refund the incorrect amount in full.

6. How to cancel or request a refund

Email hello@zoti.io from the email address on your account and include your name, company, the invoice or receipt number (if you have it), and what you would like to cancel or the reason for your refund request. We will reply within 2 business days.

Approved refunds go back to your original payment method. Once we issue them, they usually appear within 5 to 10 business days, depending on your bank or card issuer.

7. Chargebacks

Please contact us before disputing a charge with your bank. We can usually sort out billing questions faster than a chargeback can. If a chargeback is filed, we may pause the related services while it is reviewed.

8. Contact us