Custom software for jewelers, pawn and resale shops

Why standard retail software struggles here

Most point of sale systems assume you buy a product from a supplier, sell many of the same thing and reorder. Jewelers and resale shops do the opposite. Nearly every item is unique, a lot of inventory comes in over the counter from the public, and some of it does not even belong to you yet.

• Jewelry repairs need an intake record with photos, stone counts and condition notes, a job envelope that follows the piece to the bench, and a promised date.
• Custom design jobs move through sketches, CAD approval, casting, setting and pickup, with deposits along the way.
• Memo goods from suppliers sit in your case but are not yours, and need to be tracked and returned or paid for.
• Pawn loans follow state rules on rates, fees, grace periods and forfeiture, and buys may require a hold period before resale.
• Many cities and states require secondhand dealers to report purchases and pawns, often with seller ID and item details, to police or a reporting service such as LeadsOnline.
• Consignment shops split each sale with the consignor, track item aging and price drops, and pay out on a schedule.
• Thrift stores price donated goods by hand, rotate color tags weekly, and often report results to a charity or parent organization.

Jewelers software, pawn shop software and resale tools we build

Each build follows your counter process. Common pieces include:

• Inventory for unique items: photos, metal, weight, stones, certificates and appraisal values, with tags or barcodes printed on the spot.
• Repair and custom order tracking from intake to bench to pickup, with text updates when a piece is ready.
• Pawn shop software for loans, extensions, payments, forfeitures and buys, with your state’s rules built into the calculations.
• Police and compliance reporting exports in the format your jurisdiction or reporting service accepts.
• Consignment shop software with consignor accounts, split rules, markdown schedules, item expiration and payouts by check or transfer.
• A consignor portal where sellers check what sold, what is still on the floor and what they are owed.
• A thrift store app for pricing at the sorting table, color tag rotation, donor receipts and daily sales by category.
• A CRM for jewelry clients: anniversaries, ring sizes, wish lists and appointment reminders.
• Online listings for selected items, and integrations with your POS, payment processor and accounting.

Retail and pawn software vs. custom

There are capable options for each type of store. Bravo is a well-known pawn shop management system. ConsignCloud is a popular cloud tool for consignment and resale shops. General retail platforms like Shopify POS and Lightspeed work well for many boutiques and jewelers that mostly sell new, repeatable stock.

Custom software makes sense for a mixed business, which is common in this trade: a jeweler that also buys gold and runs a repair bench, a pawn shop with a strong online resale side, a consignment store with high-end items that need authentication steps, or a nonprofit thrift operation with several stores and a donation center. It also fits shops that want their own customer-facing app or consignor portal rather than a vendor-branded one.

How the project works

1. Stand at the counterWe watch a repair intake, a buy or pawn, a consignment drop-off and a sale, and note every form and step.
2. Write down the rulesLoan terms, hold periods, reporting fields, consignor splits and markdown schedules are captured exactly as you run them.
3. Design the screensCounter staff click through the screens and tell us what slows them down with a customer waiting.
4. Build in roundsWorking pieces arrive in short rounds you review, usually starting with intake and inventory.
5. Bring over your recordsActive loans, consignors, open repairs and inventory are moved from your current system or spreadsheets and checked.
6. Go live with supportStaff are trained, and we stay close through the first weeks to fix anything that comes up at the counter.

Useful AI for resale

AI can draft item descriptions and suggested categories from photos, write online listings, read handwritten repair envelopes into the system, and answer common calls like “is my ring ready?” or “has my item sold?” from live records. Pricing, authentication and buy offers stay with your staff.